Policies

Current Policies

Your experience at Vilate Med Spa LLC is important to us. Knowing what to expect can help your visit go smoothly, without any unwanted surprises.

Please take a moment to read the following information:

On Your First Visit

Please print and fill out all required forms before your arrival. If you are unable to complete the paperwork before your visit, please arrive 20 minutes early to allow extra time for check-in. Arriving late will simply limit the time for your consultation, reducing its effectiveness and your pleasure. Your appointment will end on time so that the next guest is not delayed. Patients arriving more than 15 minutes late for their appointment will need to reschedule or will be considered a No-Show.

Late Policy

If you arrive later than scheduled, we will make every effort to accommodate your full appointment but this is not always possible. Service time may be abbreviated to avoid delays for other guests and will be charged at full value.

Cancellation and No-Show Policy

If you don’t show for an appointment or cancel your appointment without notifying Vilate Med Spa LLC in a timely manner (24 hours prior), there may be a $50 No-Show. In the event of a second no-show or cancellation without proper notice, the $50 No-Show will reimburse Vilate Med Spa LLC for time lost.

Special Conditions

Please notify our Spa Consultant before scheduling your treatments if you have high blood pressure, special physical concerns, diabetes, or are pregnant.

Age Requirement

Spa guests must be 18 years of age or older to receive treatments without the approval and accompaniment of an adult. Laser hair removal and electrolysis cannot be done on anyone under the age of 14.

Clients Right To Know

We strive to exceed our clients’ needs. We believe that suggesting products best suited for them is as essential as the service we perform. Therefore, our client’s right to know policy advises each client on the products and techniques best suited to maximize the benefits of their service.

Questions Or Concerns?

We value your feedback and want you to be as informed as possible. Please don’t hesitate to contact us with any questions about our policies or treatments.

Privacy Notice

This privacy notice discloses the privacy practices for www.vilatemedspa.com. This privacy notice applies solely to information collected by this website. It will notify you of the following: What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared. What choices are available to you regarding the use of your data. The security procedures in place to protect the misuse of your information. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email, web-form, your use of this site, or other direct contact from you. We may share information with Sponsors or Exhibitors of our events to offer products or services that may be of interest to our Members and Attendees. The information shared in this fashion is limited and done under controlled circumstances. Vilate Med Spa also shares personal information with affiliated organizations and other trusted businesses or persons to perform functions on our behalf. These functions may include data hosting services, packaging, mailing and delivering services, payment processing, customer support and consulting services, and event registration services. We only provide those companies with access to information as is required to deliver the service and are prohibited from using it for any other purpose. Furthermore we may share information with courts, government entities, or law enforcement to the extent necessary to comply with legal requirements or to protect rights, property, or safety in urgent circumstances.

Email Newsletter/Membership

During newsletter signup or membership registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest.

Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via [email protected] or 801-477-7751: See what data we have about you, if any. Change/correct any data we have about you. Have us delete any data we have about you. Express any concern you have about our use of your data.

Surveys and Contests

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Any demographic information collected will be aggregated and not linked to any personal information that can identify any individual person. Contact information will be used to notify the winners and award prizes.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon.